Shipping policy

Last updated: August 2026

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and US territories where our carriers deliver. We also ship to PO boxes and APO/FPO military addresses, though those can take longer.

We are not shipping internationally yet. If you are outside the US and want something, email us — we would like to know there is demand.

Everything is made to order, so there are two clocks

We do not keep stock in a warehouse. Your item is printed or embroidered for you after you order, then shipped. Your delivery time is made of two separate parts, and it helps to think of them separately.

Clock 1 — Production

Most items: 2 to 5 business days. The day you order does not count. The first business day is the next business day after your order comes in.

Embroidered and knit items, like beanies, take longer: typically 7 to 12 business days, and 9 to 16 business days during November and December. Embroidery is a slower process and knitwear is produced differently than printed apparel.

Clock 2 — Shipping

Standard US shipping: 3 to 4 business days once your item leaves production.

Putting them together

Most US orders arrive within about 5 to 9 business days from when you place them — call it one to two weeks. Beanies and embroidered items take longer.

The estimated delivery date shown at checkout is our best guess. It is an estimate, not a promise, and we cannot guarantee arrival by a specific date.

Shipping rates

Orders under $35 — $5.95
Orders $35 to $74.99 — $7.95
Orders $75 and up — Free

Rates are calculated automatically at checkout. Sales tax, where applicable, is calculated separately.

Tracking

You will get a shipping confirmation email with a tracking number as soon as your order leaves production.

Tracking often takes 24 to 48 hours to start updating. A number that shows nothing on day one is normal and is not a sign that anything is wrong.

If your tracking has not moved in more than 5 business days, email us. Do not wait it out — the sooner we know, the more we can do.

Orders with multiple items may arrive separately

Different products are sometimes produced on different equipment or at different facilities, and items with different production times will not finish together. You may receive more than one package, on more than one day, at no extra cost to you. Each shipment gets its own tracking.

If part of your order arrives and the rest has not shown up within a few days, check your other tracking numbers before worrying, and email us if anything looks off.

Please double-check your address

This is the one thing we genuinely cannot fix for you after the fact.

Once an order is in production, the address is locked. If you spot a mistake, email us immediately — within a couple of hours we can often still catch it.

If a package is undeliverable because of an incorrect or incomplete address, it is returned to our production facility. We can reship it, but you would cover the reshipping cost. Returned packages are only held for a limited time, roughly 30 days, before they are donated and can no longer be reshipped. So if you realize the address was wrong, tell us right away rather than waiting to see what happens.

If a package is marked delivered but you do not have it: check with your household, neighbors, and building office, and look for a carrier note. Carriers occasionally mark items delivered a day early. If it has not turned up after 48 hours, email us and we will help you open a carrier investigation.

If your package is lost in transit

Contact us as soon as it seems overdue. Lost packages run on a tighter deadline than damaged ones, and there is a limited window in which a claim can be filed with our production partner.

If a package is confirmed lost, we will send a replacement or refund you in full, at your choice, at no cost to you.

If your item arrives damaged or misprinted

Email hello@aggressivelycreative.com within 21 days of delivery with your order number and a photo of the problem.

We will send a replacement or refund you in full, whichever you prefer. You will not need to send anything back, and you will not pay for shipping. The photo is what gets your replacement approved, so including it in your first message is the fastest way to get this sorted.

Full details are in our Returns & Exchanges Policy.

Busy seasons

Production and carrier times stretch during the November to December holiday period and around major sale events. We will post cutoff dates for holiday delivery when we know them. If a gift has a hard deadline, order earlier than you think you need to.

Sales tax, customs, and duties

Sales tax is calculated at checkout where applicable. Because we currently ship only within the United States, customs duties and import taxes do not apply. If we open international shipping, any duties, taxes, or customs fees would be the recipient's responsibility, and we will say so clearly before you can order.